Frequently Asked Questions (FAQs)
The salesman at the dealership I purchased my new car from said that if I have you work on my car, it will void my warranty. Is this true?
False! Consumers are entitled to have their cars serviced wherever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met with Genuine parts your warranty will never be void.
How often should I have my car serviced?
It varies from model to model, but as a general rule you should change your oil every 7,500 thousand miles and perform the annual recommended factory scheduled maintenance.
What should I know about my tires?
Don't fall into the T-R-A-P of poor tire maintenance.
T = Tread. Visually check your tread for uneven wear. Check for signs of damage. Your tires MUST be replaced when the tread is worn to 1/16 of an inch. A good way to check the tread is by inserting a penny into the groove. If you can see Lincoln's entire head, its time for new tires.
R = Rotate. You should rotate your tires every 6000 - 8000 miles. This is the best way to insure even wear, and to get the maximum mileage from your tire investment.
A = Alignment. Have your alignment checked regularly. Also check the balance of your tires. If your alignment and tire balance are off, you will experience irregular wear and the result will be premature replacement.
P = Pressure. The proper air pressure for your vehicle is always specified in your owner's manual or sill panel. Under inflation is the biggest cause of tire failure. Always check your tire pressure between Summer and Fall, because a 10 degree drop in temperature corresponds to a 1 or 2 pound drop in tire pressure.
Will your company work on my car if I have an extended warranty?
Yes, we will work with all independent warranty companies. You won't even have to call them!
What does O.E.M. mean?
OEM stands for Original Equipment Manufacturer. It does not mean a "BMW Genuine Part" but by required standards is the same or even better in quality. During BMW or MINI vehicle production, BMW, like many other corporations, outsource their needs to various companies to produce parts for them during the assembly process. BMW defines a mechanical design specification and quality standard requirement then sends a "request for bid" to numerous corporations. These corporations submit their bids and, if won, are granted a production contract from BMW.
Examples: BMW shocks are not made by BMW but usually with Bilstein or Sachs. Your spark plugs are not made by BMW, they are made by NGK or Bosch. BMW Brake pads are not made by BMW, they are made by Pagid or Jurid. BMW didn’t make your alternator either, most likely Valeo or Bosch made it.
These companies are all OEM parts suppliers for BMW.